Region Director: Japan
Reporting To : Chief Experience Officer (CXO)
Location: Remote
Term : Independant Contractor
Overview
Butterfield & Robinson’s continued success as a world-class travel company depends on engaging the most talented team of trip-planning experts to conceive and plan a portfolio of world-class trip itineraries. The Regional Director (RD) collaborates with B&R in planning the portfolio and acts as the sales and planning expert for the assigned region(s).
As an expert for our trips in Japan, you possess an acute appreciation for the rich culture, diverse landscapes and undeniable charisma of this part of the world, and this passion permeates every aspect of your work. You will seamlessly blend your knowledge of trip design, sales, and operations with unbridled enthusiasm for immersing travellers in the heart of the region. Growth in this region depends significantly on cultivating existing regional relationships, securing insider access, and strengthening a local network of suppliers, vendors, and exclusive events.
As a Regional Director, you are the linchpin that brings it all together. With finesse and flair, you meld your insider knowledge and an impressive network of local contacts, adding a generous sprinkle of magic to curate travel experiences that are tailor-made for every adventure. Your dedication to these unforgettable journeys is nothing short of inspiring.
This role is for a Region Director partner, joining an existing RD well established in the region. Together, you will collaborate to evaluate the region’s potential and, supported by the CXO, will define a roadmap for growth and development for the countries within this portfolio.
Responsibilities
- Maximize revenue potential in the assigned region(s) through the design and sales of unique trips that consistently meet B&R’s standards of excellence;
- Respond to traveller inquiries in a timely manner and provide the highest levels of customer experience throughout all traveller interactions;
- Support B&R’s Marketing and Sales teams in promoting the growth of the assigned region(s);
- Plan all logistics related to the trips, creating and ensuring the accuracy of relevant traveller-oriented written materials; provide your expertise, judgment, and advice to make any trip-related operational decisions;
- Uphold trip planning and operational standards to the highest level; responding proactively to trip performance issues;
- Assess and report on risks and the quality of all activities, events and related vendors;
- Manage relevant written materials and operational documents that are required to support your colleagues throughout the season;
- Be available for collaboration with B&R team of experts in all departments as required, and act as point of contact to provide information regarding your region to all B&R team members as required;
- Engage with B&R’s administrative practices as required; and
- Other ad hoc trip planning, marketing, and sales services as assigned.
Required Skills & Abilities
- Strong skills in negotiation and diplomacy;
- Excellent problem-solving, and the ability to produce high-quality work with minimal supervision;
- Analytical and financial management skills;
- Relationship-building with strong interpersonal skills;
- Ability to build cross-departmental cooperation and consensus;
- Highly motivated and entrepreneurial spirit;
- Solid managerial and team building aptitude with ability to motivate others; and
- Excellent English communication skills, both written and verbal, and a confident presenter
- Japanese language proficiency an asset.
Required Experience & Qualifications
- Experience in the luxury travel industry, specifically sales, trip planning, and the execution of unique travel experiences;
- Deep knowledge of the assigned regions;
- Experience collaborating and negotiating with local suppliers and partners; and
- Experience as a B&R guide and route worker is an asset.
How To Apply
Please apply by email, including a cover letter and resume, to:
Email: employment@butterfield.com
Butterfield & Robinson - 70 Bond Street, Ste. 300, Toronto, ON M5B 1X3 CANADA