Frequently Asked Questions
Since 1966, we have been finding better ways to experience the world. We pioneered modern active luxury because we believe the best way to know a place is to move through it. That belief lives on in Bespoke journeys made to your measure and Small Group trips where fewer travellers make room for more of the place. From the hotels, restaurants and routes we choose to the people who bring each place to life, every detail is shaped by decades of experience—and leaves room for the unexpected.
Butterfield & Robinson creates active luxury travel for the way you want to see the world: on foot, by bike, on safari, by sea or with your family gathered under one roof. Join a Small Group departure, follow a Self-Guided route at your own pace or work with an Experience Designer to create a Bespoke trip entirely your own.
Our Small Group journeys are intentionally small—typically 10 to 12 travellers—so there is room for quieter roads, more personal meals and the kind of flexibility that lets a great day become an even better one. You will travel with like-minded people and Guides who know when it is worth following the plan—and when it is worth taking the detour.
Your trip includes carefully chosen accommodations, most meals and wines with meals, transportation within the destination, expertly planned routes, high-quality equipment, and the local experiences that make the journey. Gratuities for your Guides are not included.
Flights to and from your trip are not included. If your itinerary includes an internal charter or flight between destinations, it will clearly note whether it is included.
Our journeys range from leisurely walks to challenging bike rides, and each is rated so you can choose the activity level that feels right for you. E-bikes are available on biking and multi-active journeys, and van support offers flexibility when you would rather give your legs a rest and enjoy the view.
Absolutely. Bespoke journeys begin with a conversation about how you like to travel, who is coming and what you want the experience to feel like. Your Experience Designer then shapes the route, stays, activities and pace around you.
With a conversation. Tell us where you want to go, who is coming and what would make the journey feel like yours. An Experience Designer who knows the region deeply will take it from there, shaping the route, rhythm, stays and experiences around you.
It begins with people who know the place. Our Experience Designers spend time in-region, our Guides bring their own perspective and our local relationships have been built over decades—opening doors that turn a visit into a more personal connection with a destination.
Not at all. Our journeys are built for a range of experience levels, and your Guides are there to support you throughout the day. With quality equipment, electric-assist bikes and support vehicles where applicable, you can take on the challenge or take it a little easier.
Safety comes first. We check equipment thoroughly, provide clear briefings and plan every journey with local conditions in mind. Experienced Guides are there throughout the trip, ready for whatever the day brings.
You can book online, by phone or by email. Our Travel Advisors are on hand to answer questions; help you choose a trip and take care of the details before you go.
Hotel pricing is generally based on two people sharing a room, so a single supplement applies if you would prefer a room to yourself. It varies by hotel and season, and we work to keep it as fair as possible for solo travellers.
Yes. For groups of eight or more, it is possible to privatize a Small Group departure. Choose an available date online or speak with a Travel Advisor to explore options and pricing.
Our regular Small Group departures are for adults aged 18 and over. If you are travelling with children, a Bespoke journey offers the freedom to shape the activities, stays and pace around your family.
Yes. Bespoke is designed around your group, whether that includes young children, grandparents or every generation in between. We will build the activities, accommodations and rhythm to suit the people travelling.
We do our best to accommodate a range of accessibility needs. Speak with a Travel Advisor about what will help you travel comfortably, and we will explore the right options together.
You can find a full breakdown of our Terms & Conditions here.
We strongly recommend trip cancellation protection and travel medical insurance to help protect your journey. If you are looking for an option, Cavalry Elite Travel Insurance is our preferred partner.