Frequently Asked Questions

As an active travel company that's been at this since 1966, we've perfected a thing or two along the way. Always sourcing the newest and best hotels, restaurants, chefs, artisans and routes—we're confident you'll notice the expertise and level of detail we have on every trip we plan.

Butterfield & Robinson offers premium, curated travel experiences designed for those who seek adventure and luxury. Our itineraries include guided biking and walking tours, family travel, cultural immersions and custom trips across the globe. Between our three products—Bespoke, Small Group and Self-Guided—there's something for every type of traveller looking for an unforgettable journey.

Each Butterfield & Robinson trip includes accommodations at luxury hotels or boutique lodgings, most meals, most wines with meals, expertly crafted routes, exclusive access to local sites and experienced guides. From transportation within the destination to high-end equipment and curated experiences, we ensure a seamless and memorable journey. Please note that gratuities for your B&R guides are not included. 

Flights to get to and from the trip start are not included. If there are internal charters between destinations, your itinerary will indicate if it is or not included in the trip price.

Our tours vary in activity level, from leisurely walks to challenging bike rides. Each trip is rated based on its physical demands, allowing you to choose a pace that best suits your needs and keeps things flexible each day. We also offer e-bikes on our biking and multi-active trips, and van support to accommodate different fitness levels. Rest assured, the aim is to slow down and see the world at your own pace.  

“Custom” is one of our favourite words. We specialize in designing Bespoke travel experiences tailored to your preferences. Our Experience Designers will work with you to craft a custom itinerary that is curated to align with your interests, schedule, group and desired pace. No dream is too big. 

Our local experts and seasoned guides offer insider access to each destination, from private vineyard tours to home-cooked meals with locals. We connect you with the culture, history and hidden gems of each place, offering a deeper understanding of the local lifestyle and traditions. 

Not at all. We offer trips that cater to all experience levels, and our guides are trained to support every traveller. We provide high-quality bikes, including electric-assist options and tailor activities to ensure that everyone can participate comfortably, regardless of their skill level. 

Safety is our top priority—yes, even more than having fun. We conduct rigorous checks on all equipment, provide comprehensive briefings and follow local safety guidelines. Our guides are experienced, knowledgeable and trained to handle any situation, ensuring a safe and enjoyable experience for all. 

You can book a trip directly through our website, by phone or via email. Our Travel Advisors are available to assist with questions, provide detailed itineraries and guide you through the booking process to create your ideal travel experience. 

As hotel pricing is always based on the cost of two people sharing a room, there’s an extra charge if you’d prefer to reserve a room for private use. This price also varies based on the hotel and season. We love welcoming solo travellers, to always keep this priced as low and fair as we can. Please reach out to your Travel Advisor if you have any questions.  

Yes! We love when groups of friends Privatize one of our Small Group trips. For groups of eight or more, you can take over a full itinerary. Simply reserve your date online or get in touch with one of our Travel Advisors. Please note that pricing varies depending on group size.

We love inspiring children through travel, but as with all we do, we want it to be well thought out and designed to suit. That’s why we reserve our regular trips for adults 18 and over.  

This is the magic of Bespoke—we love all ages, activities, accommodation requests and flavour profiles. All ages are welcome here, and we love the kids just as much as the grandparents.  

We do our very best to accommodate people with different abilities. Please get in touch with your Travel Advisor to discuss what you’re looking for!  

You can find a full breakdown of our Terms & Conditions via this link. 

We strongly recommend some form of trip cancellation protection and a travel medical insurance plan to ensure your investment is protected. If you are looking for an option, we recommend purchasing via Cavalry Insurance, our preferred partner.