Our Traveller Experience Team
Meet the people who take your trip from “personalized” to perfect
Think of your Traveller Experience team member as the constant thread in every B&R journey—the one who knows your quirks, remembers your milestones, and makes sure even the smallest touches feel effortless. They’re the steady hand connecting you to the right regions and the right designers, turning sparks of inspiration into beautifully realized adventures. With decades of experience and passports stamped in more than 70 countries, they bring curiosity, care, and a level of personalized service you won’t find anywhere else.
Travel, Designed Around You
A Dedicated Expert, From Day One
Your journey begins with a single point of contact who stays with you throughout. They take the time to understand how you like to travel—your pace, your passions, the details that matter—so every decision feels considered and personal.
Thoughtful Planning, Built on Relationships
Whether you’re dreaming up one extraordinary escape or mapping out years of travel, we work closely with you to shape experiences that reflect who you are. The more we get to know you, the better your travels become.
Expertise, Matched to Your Vision
Behind every trip is a B&R Experience Designer with deep, on-the-ground knowledge. We pair your ideas with their insight to craft a journey that feels seamless, inspired and distinctly yours.
Support That Travels With You
From early conversations to post-trip reflections, we’re with you every step of the way. We refine what “perfect” looks like—ride by ride, detail by detail—and use what we learn to make each journey even more rewarding than the last.
Megan Oates; Director, Traveller Experience
For 14 years Megan has helped our Experience Designers shape unforgettable journeys, facilitating countless moments of magic along the way. An early riser who treasures quiet mornings, she dreams of hiking the Dolomites with her mom, and loves to reminisce about carrying the Olympic torch in 2010.
Julie Ritchie; Director, Traveller Relationships
Julie has spent 31 years shaping journeys at B&R; first as a guide on seven continents, later leading some of our most seasoned travellers on unforgettable adventures. She starts each day with yoga and a bike ride, bakes delicious sourdough, and just returned from guiding our legendary Camino de Santiago Walking trip.
Gabriella Brundu; Manager, Traveller Relationships
Born in Sardinia, Gabriella’s curiosity carried her across Europe and into a career at B&R. After eight years, she still delights in sparking wonder for travellers. When she’s not on the clock, she’s running marathons, cooking up legendary lasagna, or dreaming of showing her kids the magic of Africa.
Mark Harris; Manager, Traveller Relationships
With over a decade at B&R, Mark has a gift for uncovering what fuels each traveller’s wanderlust and a passion for helping our designers weave it into unforgettable journeys. Mornings find him racing on his bike, while afternoons often involve dreaming up his next adventure, or reminiscing about his most recent journey to Japan’s southernmost island of Kyushu.
Get In Touch With A Travel Expert
1.866.551.9090
Contact an Expert
