Our Traveller Experience Team
Meet the people who take your trip from “personalized” to perfect
Think of your Traveller Experience team member as the constant thread in every B&R journey—the one who knows your quirks, remembers your milestones, and makes sure even the smallest touches feel effortless. They’re the steady hand connecting you to the right regions and the right designers, turning sparks of inspiration into beautifully realized adventures. With decades of experience and passports stamped in more than 70 countries, they bring curiosity, care, and a level of personalized service you won’t find anywhere else.
Travel, Designed Around You
A Dedicated Expert, From Day One
Your journey begins with a single point of contact who stays with you throughout. They take the time to understand how you like to travel—your pace, your passions, the details that matter—so every decision feels considered and personal.
Thoughtful Planning, Built on Relationships
Whether you’re dreaming up one extraordinary escape or mapping out years of travel, we work closely with you to shape experiences that reflect who you are. The more we get to know you, the better your travels become.
Expertise, Matched to Your Vision
Behind every trip is a B&R Experience Designer with deep, on-the-ground knowledge. We pair your ideas with their insight to craft a journey that feels seamless, inspired and distinctly yours.
Support That Travels With You
From early conversations to post-trip reflections, we’re with you every step of the way. We refine what “perfect” looks like—ride by ride, detail by detail—and use what we learn to make each journey even more rewarding than the last.
Genuinely listened to
As a Board member across several companies, I rarely encounter this level of truly white-glove service. I feel genuinely listened to, and it’s clear that B&R is committed to continual improvement and values open, honest dialogue. My door is always open—and you’ve made it easy to keep it that way.
— Jef R; Los Altos, USB&R makes things easy for us
Kristin and I don’t have words to express how much we appreciate you and the entire B&R team. It is so incredibly thoughtful of you to do all of this research and make things easy for us. In a world where it’s usually hard to get someone to actually speak to at a company - to see you be so proactive and helpful to us is wonderful.
— Quentin W; Santa Barbara, USVery impressed that B&R has this team
Very nice to hear from you, and very impressed that B&R has set up this team to help clients. I will reach out to schedule a call as I have a few topics and future travel I would like to discuss with you. I have a feeling we will be talking a lot in the future.
— Doug S; Greenville, USA Master Class in client relations
I want to thank you for your professionalism and patience. My interaction with you has been exemplary. In fact, my son stated that your initial response to my questions was like observing a Master Class in how to manage client relations.
— Linda HMegan Oates; Director, Traveller Experience
For 14 years Megan has helped our Experience Designers shape unforgettable journeys, facilitating countless moments of magic along the way. An early riser who treasures quiet mornings, she dreams of hiking the Dolomites with her mom, and loves to reminisce about carrying the Olympic torch in 2010.
Julie Ritchie; Director, Traveller Relationships
Julie has spent 31 years shaping journeys at B&R; first as a guide on seven continents, later leading some of our most seasoned travellers on unforgettable adventures. She starts each day with yoga and a bike ride, bakes delicious sourdough, and just returned from guiding our legendary Camino de Santiago Walking trip.
Gabriella Brundu; Manager, Traveller Relationships
Born in Sardinia, Gabriella’s curiosity carried her across Europe and into a career at B&R. After eight years, she still delights in sparking wonder for travellers. When she’s not on the clock, she’s running marathons, cooking up legendary lasagna, or dreaming of showing her kids the magic of Africa.
Mark Harris; Manager, Traveller Relationships
With over a decade at B&R, Mark has a gift for uncovering what fuels each traveller’s wanderlust and a passion for helping our designers weave it into unforgettable journeys. Mornings find him racing on his bike, while afternoons often involve dreaming up his next adventure, or reminiscing about his most recent journey to Japan’s southernmost island of Kyushu.
You’re in great hands
01
Proven Excellence
60 years of award-winning travel
02
Local expertise
Designers immersed in every destination
03
Fully tailored
Built entirely around you