Travel with B&R: What to Expect on Future Trips

The mission of Butterfield & Robinson and our partners has always been to deliver exceptional experiences around the world. Our high standards of service and the well-being of our travellers will continue to be our focus as travel begins to resume.

Protection, prevention and response are top of mind as we actively monitor the latest information from health authorities and our global teams. When the comes for you to join us on the road again, here's what we're doing to ensure your safety.

Your Health & Safety

Your health and safety is our top priority. Approximately six weeks before your departure date, we will be in touch to communicate our most up-to-date health and safety protocols. Testing before travel or upon arrival may be required per local health authorities. Please consider undergoing COVID-19 testing within seven days of your departure. If you are unsure whether testing will be required before your departure, please check with your travel advisor. Health and safety protocols related to social distancing and enhanced sanitation will be in place on all trips. Hand sanitizer will be provided and made readily available throughout your trip. Face coverings will be provided as needed, however, we highly encourage you to bring your own. We request that all travellers self-monitor daily for any COVID-19 related symptoms. Travellers who are feeling unwell and exhibiting symptoms must advise their guide, who will undertake our required safety protocols, which include supporting you by seeking medical care.

Your Guides

As always, our highly skilled guide team will be there for you to make sure you’re well-informed and feeling safe throughout your trip. Our guides will receive updated training that outlines advanced health and safety protocols for hygiene and sanitation and will conduct pre-trip safety meetings with our local partners. Guides will complete a brief with other stakeholders (operations, administration and regional managers) and complete a detailed, in-person run-through of your trip before it begins. They will adjust logistics should something not be up to standard. You will receive frequent safety briefings to ensure that you have the most up-to-date information about the events of the day to come.

Group Sizes

Our small group trips never exceed 16 travellers to ensure quality service and a better experience. All necessary precautions will be taken to ensure your comfort and safety, and itineraries may be adjusted accordingly. Remember that you can always take over one of our small group trip dates with your friends or family.

Accommodations

We’ve always hand-picked our hotels, and the trusted relationships we’ve formed with our preferred partners ensure constant and clear communication with regards to their revised and enhanced safety measures. Before each trip, we will familiarize ourselves with regional health and safety regulations and protocols, and send hotels a checklist of requirements that meet our own standards. If you are planning on taking a private trip with us, you can request to stay at an accommodation that will host only your group such as a villa or private home.

Meals

If you’ve travelled with us before, you know how much we appreciate a great dining experience. Restaurants will be inspected before your trip begins to ensure measures comply with regulations provided by local health authorities and satisfy our standards. Whenever possible, we’ll dine outside (who doesn’t prefer dining alfresco anyway?)

Transportation

We will ensure that enhanced sanitation measures are in place and social distancing can be implemented in all vehicles, which will vary depending on the group size. Added measures include requiring drivers to wear face coverings, driver health checks and regular vehicle sanitation.

Events & Equipment

As a primarily active travel company, we love being outside. Most of our events and activities will continue to take place in airy, outdoor spaces, helping to minimize risk and encourage social distancing. Before each trip, we will review a check-list of safety requirements that meet our standards with all of our partners along the way, including local guides and other experts. On biking trips, travellers will be assigned a bike, helmet, handlebar bag and GPS equipment at the beginning of the trip that remains yours throughout the week. Protocols related to the regular and frequent sanitization of all trip equipment will continue throughout your trip.

Cancellation Terms

We’ve outlined more flexible terms and conditions so you can book your trip with confidence. See our updated Terms & Conditions.

These guidelines are subject to change as the global situation evolves. The enforcement of certain measures (i.e. social distancing and mask-wearing) will vary in different regions. We will defer to local health authorities for best practices in their region. Check with your home country’s policies on testing and post-trip self-isolation as well as the latest travel advisories. If you have any further questions or concerns, please reach out to your Butterfield & Robinson contact, who will have more information specific to the destination you’re visiting.
Your Health & Safety

Your Health & Safety

Your health and safety is our top priority. Approximately six weeks before your departure date, we will be in touch to communicate our most up-to-date health and safety protocols. Testing before travel or upon arrival may be required per local health authorities. Please consider undergoing COVID-19 testing within seven days of your departure. If you are unsure whether testing will be required before your departure, please check with your travel advisor. Health and safety protocols related to social distancing and enhanced sanitation will be in place on all trips. Hand sanitizer will be provided and made readily available throughout your trip. Face coverings will be provided as needed, however, we highly encourage you to bring your own. We request that all travellers self-monitor daily for any COVID-19 related symptoms. Travellers who are feeling unwell and exhibiting symptoms must advise their guide, who will undertake our required safety protocols, which include supporting you by seeking medical care.

Your Guides

Your Guides

As always, our highly skilled guide team will be there for you to make sure you’re well-informed and feeling safe throughout your trip. Our guides will receive updated training that outlines advanced health and safety protocols for hygiene and sanitation and will conduct pre-trip safety meetings with our local partners. Guides will complete a brief with other stakeholders (operations, administration and regional managers) and complete a detailed, in-person run-through of your trip before it begins. They will adjust logistics should something not be up to standard. You will receive frequent safety briefings to ensure that you have the most up-to-date information about the events of the day to come.

Group Sizes

Group Sizes

Our small group trips never exceed 16 travellers to ensure quality service and a better experience. All necessary precautions will be taken to ensure your comfort and safety, and itineraries may be adjusted accordingly. Remember that you can always take over one of our small group trip dates with your friends or family.

Accommodations

Accommodations

We’ve always hand-picked our hotels, and the trusted relationships we’ve formed with our preferred partners ensure constant and clear communication with regards to their revised and enhanced safety measures. Before each trip, we will familiarize ourselves with regional health and safety regulations and protocols, and send hotels a checklist of requirements that meet our own standards. If you are planning on taking a private trip with us, you can request to stay at an accommodation that will host only your group such as a villa or private home.

Meals

Meals

If you’ve travelled with us before, you know how much we appreciate a great dining experience. Restaurants will be inspected before your trip begins to ensure measures comply with regulations provided by local health authorities and satisfy our standards. Whenever possible, we’ll dine outside (who doesn’t prefer dining alfresco anyway?)

Transportation

Transportation

We will ensure that enhanced sanitation measures are in place and social distancing can be implemented in all vehicles, which will vary depending on the group size. Added measures include requiring drivers to wear face coverings, driver health checks and regular vehicle sanitation.

Events & Equipment

Events & Equipment

As a primarily active travel company, we love being outside. Most of our events and activities will continue to take place in airy, outdoor spaces, helping to minimize risk and encourage social distancing. Before each trip, we will review a check-list of safety requirements that meet our standards with all of our partners along the way, including local guides and other experts. On biking trips, travellers will be assigned a bike, helmet, handlebar bag and GPS equipment at the beginning of the trip that remains yours throughout the week. Protocols related to the regular and frequent sanitization of all trip equipment will continue throughout your trip.

Cancellation Terms

Cancellation Terms

We’ve outlined more flexible terms and conditions so you can book your trip with confidence. See our updated Terms & Conditions.

These guidelines are subject to change as the global situation evolves. The enforcement of certain measures (i.e. social distancing and mask-wearing) will vary in different regions. We will defer to local health authorities for best practices in their region. Check with your home country’s policies on testing and post-trip self-isolation as well as the latest travel advisories. If you have any further questions or concerns, please reach out to your Butterfield & Robinson contact, who will have more information specific to the destination you’re visiting.
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